Tag : business

Access 26 Million Prospects With Snapchat

If you’re not already familiar with Snapchat, you should get acquainted. Snapchat is a mobile photo-messaging app that allows users to take photos and short videos that remain viewable to recipients for approximately 10 seconds; after that, the “Snap” disappears into the dark tubes of the interwebs, never to be seen again.

Snapchat demographic stats

To expand its services, Snapchat has added live text, chat and video calls between contacts, which has helped increase use of the application among younger audiences. Just check out these stats:

Snapchat has roughly 26 million users in the United States

77 percent of college students use Snapchat daily

58 percent of college students would be likely to purchase a brand’s product or service if they received a coupon on Snapchat

That’s a huge audience of potential customers. If you’re not already using the app as part of your own marketing strategy in 2016, you should be. Check out this guide to help you get started:

Highlight special events.
If you’re hosting or taking part in live events (grand openings, anniversaries, trade shows, charity events, etc.), then Snapchat is a great tool to leverage. It gives your audience members direct access to your live event, no matter where they are.

The NBA used snapchat in this manner during draft picks, All-Star games and finals. During the 2014 All-Star Game, the Association launched its brand on Snapchat, where fans were able to get up close and personal with players during the game. They also got tight Snaps of the game’s Slam Dunk Contest.

Tease new products to your fans.
Some brands still worry that social use can be self-destructive and lead to a host of problems with managing user engagement. But others are jumping in, because marketers can make a serious impact with product launches using apps like Snapchat.

Snapchat is an ideal opportunity to start teasing out videos and pictures of new products. Because these images last a few seconds, you can expect a fair amount of buzz and chatter to surge around your new offering.

Pull back the curtain.
Snapchat can also be used to take your followers beyond raw products and services so you can engage the community more. Take them behind the scenes to show off your company. Have fun, and use the caption and drawing tools within Snapchat to show off your personality and corporate culture. This is a great opportunity to show your fans how different your brand is from your competitors’.

Best Seller Red Carpet Image

If you want to mix it up behind the scenes, rotate control of your Snapchat account among trusted employees. Give them each control of it for a day or so. This adds a great deal of variety and flavor that your fans will enjoy. Just be sure to set some guidelines to keep “bad stuff” from popping up.

Keep it Disney.
Snapchat is about as casual as social media platforms can get. Your followers aren’t interested in corporate stuffiness– they’re looking for color, action and fun. Give it to them.

At the same time, you still need to maintain some professionalism due to the nature of the audience. Snapchat followers are younger: according to Snapchat, the average user age group is 12-34. That means “keeping it Disney” with content that is clearly for a general audience.

Tell a story.
Videos in any medium should be kept short and snappy, and that’s certainly true with Snapchat. Regardless of the medium, your audience is out there looking for brief content to digest while in line, sitting in class or on a short break at work. Feed them brief content and they’ll gobble it up.

Snapchat works because the videos you take are limited to 10 seconds. Take that and run with it, because you can make multiple video clips and string them together to tell a story that your followers can go through all at once when they have the time.

Push the incentives
Here’s where Snapchat can get you real foot traffic if you own a physical business: incentives. Incentives are a classic marketing strategy, and have become an expected staple within social media. Businesses often host giveaways and sweepstakes asking fans to like, retweet, share and comment for a chance to win something big.

Snapchat can be used the same way. In fact, an impressive 58% of college students stated they were more likely to buy from a company if they received a coupon via Snapchat.

Just Snap It

So can Snapchat actually drive customers to your business or to your website? The answer is absolutely “yes.” If you haven’t started using Snapchat as part of your marketing strategy, you’re definitely missing out on the opportunity to connect with relevant members of your target audience.

Talk Soon!

Alex, MPeMG

Co-Founder & CMO

MatchPLUS eMarketing Group, LLC

(412) 374-1558

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DSHub Updated Ad Creative 4-20 (2)

Why Do I Need Online Reputation Management?

Why Do I Need Reputation Management-You’ve spent years building your business. You’ve invested time, sweat, and tears. You’ve missed dance recitals and soccer games as you’ve toiled to create it. You finally feel as though you can relax … until the day when the phone calls stop, the new customers vanish, and you can’t understand why.

You’re still providing excellent service and your existing customers love you, but your business is struggling. You learn from an existing customer that your company has some very negative reviews posted online. It dawns on you that your online reputation is presenting a twisted perception of reality that is really killing your business.

Sound like the plot of a B-movie drama? It’s true for hundreds, if not thousands, of businesses across the country.

Local Business Reviews = Reputation
What people say about your company online has become the single most important reflection of your company’s skill, quality, and reliability. It doesn’t matter if you’re a dentist, a plastic surgeon, a carpet cleaner, or a painter. In Nielsen’s most recent Global Trust in Advertising study, 70 % of global consumers indicated they trust online reviews from strangers when making purchasing decisions.

Improving Your Reputation is Your # 1 Marketing Priority
Your number one marketing priority should be developing a 5-star online reputation. Why? All your other marketing efforts, whether they be online such as SEO, social media, PPC, or offline such as direct mail, magazines, radio, or TV, will ultimately lead the consumer to learn more about you online. There, your less than sterling or non-existent reputation drives them away.

Most business owners fail to realize is that what consumers want is information that will help them feel confident they’re making the best, most well-reasoned purchase. Today, quite a bit of that confidence comes in the form of online reviews reflecting others’ experiences.

The 3Rs and 2Qs of Local Reviews and Reputation
When it comes to taking an active role in developing, building, and protecting your online reputation, you need to keep five points in mind:

Range— While it might seem as though getting a few positive reviews on Google+ or Yelp is all that’s needed, we advocate a wide-ranging approach to online review management. Just visit this Facebook page, We Hate Yelp, or read this thread on Google, and you’ll understand why. Your business is too important to you and your loved ones to let its success be dictated by one or two companies with no vested interest.
Real— Make sure real client reviews are getting posted. It’s tempting to game the system and pen some glowing reviews, however, it’s not only unethical, you’ll undoubtedly get caught, and that can have some unintended consequences.
Recent— It appears that more recent reviews weigh more heavily by the search engines in terms of ranking. For this reason alone, creating a steady stream of new, positive reviews makes sense. Additionally, the fact that more recent reviews pack more powerful social proof with potential customers than older reviews, and you simply must put systems in place to continually gather reviews.
Quantity— Ask yourself: If one dentist has 25 reviews with a 4-star average and the next best has one 5-star review, who are you going to call? Reliability is proven with consistency, particularly where reviews are concerned.
Quality— This one is pretty obvious: The higher your reviews, the better your status will be– within reason. A business with nothing but 5-star ratings can look suspicious but, in general, the more favorable your reviews, the better.
Make Reviews Part of a Comprehensive Reputation Marketing Strategy
While review and reputation building arguably may be the single most important online marketing tactic for local businesses in 2013 and beyond, the most successful businesses won’t stop there. Since reviews are most prominently displayed in conjunction with the hyper-local maps of search engines, they don’t generate many leads outsidePoor Online Reputation Reveiws Image this area.

For the vast majority of businesses serving multiple cities from a single location, reviews should be just one building block in a larger reputation marketing strategy. That strategy should employ SEO to ensure the company’s website ranks near the top in all the cities they serve for their most important buying phrases. The good news is there’s a positive, synergistic relationship between a strong review presence, well-optimized local pages, and an authoritative website.

With the dominance mobile devices display in local purchasing, companies should make sure their websites not only rank highly, but are also mobile-friendly with click-to-call, click-to-map, and other navigable engagement features. You want to remove as much friction as possible between your customer’s need and his ability to contact you.

  1. One Hidden– but Powerful– Benefit of Positive Reviews
    Clearly, your business needs to put a review-gathering, reputation marketing culture, and process in place. The investment you make will return outsized profits from the new customers you’ll attract. There is one other “hidden” benefit that an outstanding online reputation will bring: pricing power.
  2. For years, nearly every business has struggled to defend its price in a world of “me too” competitors. Imagine how easy it will be to respond to “Why should I pay more for your service?” when you can simply reply, “Have you taken a look online to see what our customers say?”.
  3. Companies need to leverage the power a 5-star reputation brings. You’ve worked hard to establish your business and sacrificed plenty along the way. Are you willing to let that hard work get flushed down the drain because of a single disgruntled customer or competitor?

Develop a system to ensure your biggest fans are louder than your biggest enemies; the payoff is worth it.

You learn from an existing customer that your company has some very negative reviews posted online. In Nielsen’s most recent Global Trust in Advertising study, 70 % of global consumers indicated they trust online reviews from strangers when making purchasing decisions.

Range— While it might seem as though getting a few positive reviews on Google+ or Yelp is all that’s needed, we advocate a wide-ranging approach to online review management. Additionally, the fact that more recent reviews pack more powerful social proof with potential customers than older reviews, and you simply must put systems in place to continually gather reviews.
For the vast majority of businesses serving multiple cities from a single location, reviews should be just one building block in a larger reputation marketing strategy.

IF you need help or you’re curious about your online reputation, contact us on our website OR call us, we LOVE to chat (412) 374-1558.

By the way, if you’re thinking that since they charge more than $2,500/month on the West Coast for this service that our price would be similar…NOPE! Our service is less than $9/day AND encompasses 4 additional lead generation services that theirs does not!! Cool, huh??

 

Here’s to Your Online Reputation!

Alex, MPeMG

www.MPeMG.com

(412)n 374-1558

(We actually answer our own phones!)

There’s Digital Space JUST For Restaurants & Event Industries

It’s True: 64 % Of Mobile Restaurant Searchers Convert “Immediately Or Within An Hour”

Restaurants are consistently the top local and mobile search category according to considerable query log data from multiple sources. The Telmetrics-xAd study reinforces this.

Mobile Resataurants SearchThe study found that 95 percent of smartphone users conduct restaurant searches. It also found that 90 percent of these users “convert within the day,” meaning they go out to eat. Perhaps more striking is the fact that 64 percent were found to covert either “immediately” or “within one hour.” This is reminiscent of the 2010 statement by Microsoft-Bing that 70 percent of mobile search users complete a search-related task within an hour vs. one week on the PC.

Tablet and smartphone user behaviors are not the same, however. While that may now be common knowledge, the study documented some specific differences in the restaurants category:

    While 64 percent of smartphone restaurant searchers convert within an hour, just 44 percent of tablet owners do so

  •     In the context of restaurant search most smartphones are used “on the go” (outside the home) while tablets are used primarily in the home.
  •     Tablet users are more likely to look for reviews and menus; smartphone owners are more likely to look for directions or call restaurants
  • As indicated, the top activities among restaurant searchers varied by device. Among smartphone owners the hierarchy of activities was the following:

                 -Call a restaurant

                 –Look up directions

                 –Look up locations near me

  • Tablet owners were much more in “research mode” and were more likely to do the following:

                  –Look at ratings and reviews

                  –Find online coupons and promotions

                  –Research menu / specific food items

The study also discovered that more tablet and smartphone owners used mobile websites more often but considerably more time was spent with mobile apps. Accordingly, 70 percent of total time spent with restaurant content on mobile devices took place in apps. In other words, the mobile web saw greater reach but users were much more engaged with  mobile apps. This is a microcosm of larger mobile user behavior patterns.Yelp - Review Image

One of the more interesting findings — one that is positive for mobile advertisers — is that “3 out of 5” mobile restaurant seekers had no particular place in mind upon embarking on their research. In addition, 75 percent of study participants reported noticing mobile ads. So the capacity for marketers to influence mobile user behavior in this category would appear to be great.

Use of technology

One-quarter of consumers say technology options are important features that factor into their decision to choose a restaurant – and experts anticipate this will continue to grow.

    70% of smartphone users view restaurant menus on their phones at least a few times per year.

    34% of consumers say technology makes them dine out or order takeout or delivery more often.

6 in 10 chefs encourage consumers to take photos of their food and post it on social media – they consider it free advertising.

(To grab your FREE “Power of Online Directories” Cheat Sheet, visit: http://0s4.com/r/JPFCZV)

Restaurants are the most searched for local topic and the most popular industry to search for on mobile devices, with more than 80 percent of searchers looking for places to eat either on a mobile web browser or mobile app. In order to drive visibility through search results and drive sales, local and mobile optimization is a must for any restaurant.

                                                  Conclusion

Mobile Review ImageLocal and mobile consumers actively search out review and menu information before making a purchasing decision. Restaurants that make this information available to search engines like Yahoo! and Google to prominently display to searchers will be at an advantage compared to local competitors. For restaurants, dominating local and mobile search is about proving the information searchers want as easily and quickly as possible. Google and Yahoo! are helping restaurants do that, but restaurants need to be proactive in disseminating information, making it available to search engines, and eventually local searchers.

To Higher Profits in the New Year!

Alex, MPeMG

www.MPeMG.com

(412) 215-3650

We Answer Our Phones!

FREE Marketing on Facebook that Delivers Results

Want to increase online sales, build brand awareness and promote your products? Read on …

Facebook MarketingFrom global leading brands that boost TV advertising campaigns with Facebook engagement, to growing businesses that host creative online offers to keep fans excited, any business, small or big, can use Facebook as a marketing tool.

Social media platforms such as Facebook bridge the gap between consumers and businesses, improving communication between them and leaving brands with a better understanding of their audience.

Whether you are a freelance graphic designer, successful independent restaurant or a globally recognized brand, Facebook should be at the top of your marketing strategy.

FACEBOOK GROUPS AND PAGES
Facebook groups and pages each have their own strengths. Groups are ideal for intimate communication in communities, to discuss a topic and to share opinions and ideas. Pages are designed to help businesses, professionals and organizations create an authentic presence online to represent their values. Therefore, creating a Facebook page for your brand or business is the first step towards getting yourself noticed on the social network.

KEY STEPS TO PROMOTING YOURSELF, YOUR BUSINESS OR A BRAND ON FACEBOOK
Suggesting your page to friends, putting up signs in your bricks and mortar store, adding a Like button to your website wherever possible will all contribute to page growth.

However, the most noticeable change in Likes will be as a result of the content you post on your page.

Let’s look at ways to optimize your Facebook marketing effort for free, by identifying your audience, creating compelling content and analyzing your strategy.

IDENTIFYING YOUR TARGET AUDIENCE
Having a clear understanding of your target audience will help your tailor your Facebook posts to provide them with content that will interest them. Most brands have customer profiles outlined through authorized data collection, but as a growing online business, taking time to identify your ideal customer will help you to find more of them.Facebook Targeting

HOW TO IDENTIFY YOUR AUDIENCE:
Create a description of your ideal customer. Decide on age, gender, personality, occupation, hobbies, spending habits, likes and dislikes.

Locate your online audience. Which websites interest them? What are they reading? What are they likely to search for online?

Determine their end goals. What is it about your product or service that they like?

Write a more detailed outline of each identifiable customer. Give them each a name and back story. Write a short day-in-the-life of paragraph about each one that you can refer to.

Those are just a few questions to get you started. There are literally hundreds of customer profiling templates online that can help you build a more comprehensive portrait. Piecing together a clear picture of who you’re ‘talking’ to online will help determine the tone for each post and what customers are likely to respond to.

CREATE YOUR FACEBOOK CONTENT STRATEGY
A Facebook content strategy is a daily outline of page updates scheduled for the week or month ahead, which include things you want to promote or share.

You know next week you will be posting a blog post about an exclusive time-limited offer available on your websites online store which will start on Saturday and finish on Monday.

For your Facebook strategy you could schedule the following: an announcement of the upcoming offer on the Thursday before, share a link to the blog post on Saturday, and post a product image on Sunday evening as a reminder to those who haven’t already taken advantage of the offer that it will be ending the following day.

Map out your Facebook strategy by determining your monthly or weekly goals and devising daily content around it. Remember to look at your customer profile to find ways of working in content that would interest them.

Your goals may be to drive traffic to your online store, to increase your reach and Page Likes, or to build brand awareness. You might find that your goals are ALL of these things, so a strategy is central to creating posts that get attention and get results.

ANALYZE YOUR PROGRESS WITH FACEBOOK INSIGHTS
With your page in place and content being published regularly, you can measure your success using Facebook Insights. Facebook’s easy to use analytics service helps you evaluate different aspects of your page.
Facebook Insights
Tools such as Engagement, Page Likes and Post Reach help with tracking your best-performing content by discovering who’s engaging with you, and at what time. Use these tools to find out what’s working well, write your own best practice, and then replicate it.

These steps are simple, but it takes an active page to make discoveries that lead to growth.

TAKING YOUR FACEBOOK MARKETING TO THE NEXT LEVEL
Advertising and marketing on Facebook is BIG business. Company’s small and large are gaining huge followings and profits using this powerful marketing tool.

Facebook groups and pages each have their own strengths. Pages are designed to help businesses, organizations and professionals create an authentic presence online to represent their values. Creating a Facebook page for your brand or business is the first step towards getting yourself noticed on the social network.

There are literally hundreds of customer profiling templates online that can help you build a more comprehensive portrait. Piecing together a clear picture of who you’re ‘talking’ to online will help determine the tone for each post and what customers are likely to respond to.

 

Happy Facebook-ing,

Alex, MPeMG

 

For more questions and information about this topic, please visit our contact us page on our website

www.MPeMG.com/contact-us